I have no power
Have you contacted your electricity supplier? There may be a fault in the street.
If renting a unit/apartment - Have you checked with a neighbour? If in a block of Strata Title apartments, it may be the Owners Corporation that needs to be contacted for action.
Have you checked your fuse box? There may have been an overload and the safety switch has been activated and needs resetting.
Have you checked that one of your appliances is not faulty? Unplug all appliances in the house. Reset the safety switch in the meter box. Plug in the fridge and turn on the power point, check the safety switch. If the safety switch clicks off then you know that there is a fault with the fridge and you will need to get it repaired.
Otherwise disconnect the fridge and plug in the stereo and continue checking all appliances until the faulty appliance is located. If our electrician attends to your repair request and finds the fault is with one of your appliances, then you will be charged for the service fee.
I have no hot water
Is it Gas or Electric?
Have you arranged for the connection of your Gas or Electricity?
If it is an Electric Hot Water System -
Have you checked the fuse in the meter box? Has someone turned off the fuse by mistake?
Have you checked that the water tap on the hot water system itself is turned on?
If it is a Gas Hot Water System
Have you checked to see if your pilot light has gone out? Some gas hot water systems can be easily relit – others may require a tradesperson.
Lights are not working or power points are not working
Have you checked your fuse box? If there has been an overload the safety switch may need resetting.
Have you replaced the light bulb?
Stove element is not working
Have you checked the connections to make sure they are not loose or dirty? Sometimes pulling the element out and cleaning them and putting back in again can fix the problem.
Kitchen/bathroom sink is blocked
Have you tried using some Draino to try and free the blockage?
Have you tried pouring boiling water down the sink to free up old soap & hair?
Have you removed old food from the kitchen waste & poured boiling water down the drain? Do not put fat and oil into the drain as these will clog up the pipes.
I lock myself out of the house?
Between the hours of 8am-6pm you can call your Property Manager and collect our office set of keys to access the property. We will require proof of ID in order for you to collect these keys and we do request that they be brought back within 24 hours.
Otherwise call one of our preferred locksmiths and they can access the property for you, please note that this call out fee will be charged to you.
There is a break in?
Call the police to report the break in and record your police report number. Take photos of the damage and then call your Property Manager.
If cannot get in touch with your Property Manager and the property is unsecure please call one of our preferred contractors to attend.